Fans still stuck outside at 7.15pm. Credit: Cameron Atfield
The spokesman said 95 per cent of ticket holders were in the venue by 7.40pm when Gaga took the stage, 40 minutes later than advertised.
But many were still stranded outside, with some filming what they could see of the show from the stadium’s plaza area, outside the gates.
“The venue, as always, will perform an extensive debrief with all stakeholders in the coming days,” the spokesman said.
Em Davies said she did not reach the standing area on the stadium floor until 8.04pm, when Gaga was into her third song for the night.
“I have been to many concerts at Suncorp like Ed Sheeran, Travis Scott, Justin Bieber and never experienced lines that long,” she said.
“People kept pushing in, whispers of people fainting because it was 30 degree[s] … no one knew what was going on …
“It was 7.40pm and we could hear her starting, and our tickets hadn’t even been scanned.
“She was into her third song by the time the tickets were scanned. Then you had to line up for a mosh-pit wrist band and light-up bracelet.
“There were further queues to get down to the field, no help or assistance from any staff there.
“We finally got down to the field at 8.04pm, 24 minutes after Gaga started, which for $212 tickets isn’t good enough.”
Davies said she had already contacted Ticketmaster and would be reaching out to Suncorp Stadium “for at least a partial refund”.
Another concertgoer, who was caught in the long queue, said there had been no issues when she saw British superstar Ed Sheeran perform at Suncorp in 2023.
“I’ve never seen anything like this,” she said.
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